CoinUp FAQ – 15 Essential Answers to Your Biggest Trading Questions

Cryptocurrency trading has rapidly gained popularity, with platforms like CoinUp offering traders a secure and efficient way to buy, sell, and manage digital assets. However, for new users, navigating an exchange can be overwhelming due to the number of features and security measures involved. This CoinUp FAQ guide is designed to address the most common questions traders have, covering topics such as account setup, deposits, withdrawals, security features, trading fees, and more.

How to Download the CoinUp App?

• Visit the official download page at https://download.coinup.io/.
• Select the appropriate version for your device (iOS or Android).
• Follow the installation instructions and complete the account setup process.

It is important to always download the app from the official website to avoid security risks such as phishing attacks or malware.

What is the Official Website of CoinUp?

To ensure a safe trading experience, users should always access the CoinUp FAQ through its official website: https://www.coinup.io/. Bookmarking this page can help you avoid phishing scams that attempt to mimic legitimate trading platforms.

How to Become a CoinUp Broker or Agency?

For those interested in earning commissions through the CoinUp FAQ broker program, the process is straightforward:

• Provide your contact details via the official CoinUp support channel.
• A business representative from CoinUp will reach out to discuss partnership opportunities.
• Once approved, you will receive a unique referral link to start bringing in new users and earning commissions.

Becoming a broker with CoinUp is a great way to generate passive income while helping others get started with crypto trading.

When Will Commissions Be Credited?

One of the advantages of the CoinUp FAQ broker program is its fast commission payout process:

• Commissions are credited the next day after the referred user’s transaction is completed.
• The earnings can be tracked in My Commission, located under the “My” section in the CoinUp app.

Understanding the commission structure allows brokers to maximize their earnings efficiently.

How Long Do Deposits and Withdrawals Take?

• Deposits typically take around 20 minutes to reflect in the account.
• Withdrawals are also usually processed within 20 minutes, but delays can occur due to blockchain congestion.
• If a transaction takes significantly longer, users should contact CoinUp customer support for assistance.

This fast processing time allows traders to manage their funds more efficiently.

Why Did My Real-Name Authentication Fail?

To comply with security regulations, the CoinUp FAQ requires real-name authentication. However, verification can fail due to the following reasons:

• Blurry or incomplete ID images uploaded during verification.
• Incorrect personal details that do not match official documents.
• Age restrictions, as CoinUp only supports users between 18 and 65 years old.
• Missing or improperly uploaded hand-held ID photos.

If verification is unsuccessful, users should check the rejection message and submit accurate documents accordingly.

What Are CoinUp’s Trading Fees?

• Spot Trading Fees:
  • No fees for main area trading.
  • 0.2% fee for buying/selling in innovation & observation areas.
• Contract Trading Fees:
  • Maker fee: 0.02%
  • Taker fee: 0.08%
• Withdrawal Fees:
  • Fees vary depending on the market conditions and can be checked on the withdrawal page before making a transaction.

Traders looking to minimize fees should consider using limit orders rather than market orders.

How Do I Change My Login or Fund Password?

Security is a top priority in cryptocurrency trading. To update passwords on CoinUp:

• Open the CoinUp App and click on the profile picture.
• Navigate to Security Center.
• Select Change Login Password or Change Fund Password.

It is recommended to use strong passwords and enable two-factor authentication (2FA) for added protection.

How to Modify or Disable Mobile/Email/Google Authentication?

For enhanced security, CoinUp FAQ offers multiple authentication options. To modify or disable authentication:

• Access the Security Center in the CoinUp app.
• Select the authentication method to be modified or disabled.
• Complete the on-screen verification steps.

Users should never share authentication codes, as doing so can lead to unauthorized access.

Why Is There an Abnormal Transfer Restriction Between Contract and Spot Accounts?

Users may experience transfer restrictions due to CoinUp’s security settings:

• If no deposits have been made before, users may need to make a small deposit to unlock transfers.
• If there are open cross-contract orders, funds cannot be transferred until those orders are closed.

Following these guidelines ensures smooth fund transfers between accounts.

How to Unbind or Replace an Email?

To change a registered email on CoinUp:

• Go to Security Center → Click Email.
• Enter the new email address and complete the verification process.
• Confirmation codes will be sent to both the old and new email for verification.

If access to the old email is lost, users should contact CoinUp support.

How to Disable Google Authenticator?

For security reasons, unbinding Google Authenticator requires verification. To disable it:

• Open Security Center → Select Google Authenticator.
• Enter the verification code sent to the registered mobile number.
• Confirm the action to complete the process.

Unbinding should only be done if necessary, as Google Authenticator adds an extra layer of security.

How to Execute Spot Transactions on CoinUp?

For Spot Trading:

• Transfer funds to the Spot Account.
• Navigate to Trade and select a trading pair.
• Choose an order type (Market or Limit).
• Enter the quantity and execute the trade.
• View completed orders in Order History.

Spot trading is ideal for quick and direct transactions.

How to Trade Contracts on CoinUp?

CoinUp FAQ: Contract trading on CoinUp allows traders to speculate on the price movements of cryptocurrencies without actually owning the underlying asset. This type of trading is ideal for those looking to capitalize on market volatility by opening long (buy) or short (sell) positions. However, trading contracts require a clear risk management strategy, as leverage can amplify both profits and losses. Below is a step-by-step guide to help you execute contract trades effectively on CoinUp.

Step 1: Transfer USDT to the Contract Account

Before you can begin trading, you need to fund your contract account. Unlike spot trading, contract trading requires separate funding to ensure proper margin allocation. If you’re unsure about the process, refer to the CoinUp FAQ, which provides step-by-step guidance on transferring funds and managing your contract account effectively.

• Open the CoinUp app and go to the Assets section.
• Select “Contract Account” and click on “Transfer”.
• Choose USDT as your transfer currency.
• Input the amount of USDT you want to move from your Spot Account to your Contract Account.
• Confirm the transaction and check your contract balance before proceeding.

Step 2: Choose a Leverage Level

Leverage allows traders to increase their buying power by borrowing funds, enabling them to open larger positions than their account balance would typically allow. However, leverage also increases the risk of liquidation, so choosing an appropriate leverage level is crucial. For a detailed explanation of how leverage works and the best practices for managing risk, refer to the CoinUp FAQ, which provides essential insights into leverage trading on the platform.

• Common leverage levels available on CoinUp include 10x, 20x, 50x, and higher.
• The higher the leverage, the more risk you take on, as liquidation occurs faster if the market moves against your position.
• Beginners are advised to start with lower leverage (e.g., 5x or 10x) to manage risk effectively.

Step 3: Select Market Order or Limit Order

When opening a contract position, you need to choose how your order will be executed. Understanding the different order types is essential for effective trading. The CoinUp FAQ provides detailed explanations on Market Orders, Limit Orders, and other execution methods to help traders make informed decisions.

• Market Order: Executes instantly at the best available price. This is useful for traders who need immediate entry or exit.
• Limit Order: Allows traders to set a specific price at which they want to buy or sell. The order will only execute when the price reaches the specified level, giving more control over entry points.

Step 4: Open a Long (Buy) or Short (Sell) Position

Once you’ve decided on leverage and order type, you need to determine your market direction:

• Go Long (Buy Position): If you believe the price of an asset will increase, you open a long position. You profit when the price rises above your entry point.
• Go Short (Sell Position): If you believe the price will drop, you open a short position. You profit when the price decreases below your entry point.

Step 5: Set Stop-Loss and Take-Profit Levels

Risk management is crucial in contract trading, and setting stop-loss and take-profit levels helps prevent excessive losses and lock in gains.

• Stop-Loss: A pre-set price at which your position will automatically close to limit losses if the market moves against you.
• Take-Profit: A target price where your position will automatically close once a certain level of profit is reached.
• Trailing Stop: A dynamic stop-loss that adjusts as the trade moves in your favor, allowing you to maximize profits while securing gains.

Step 6: Monitor Your Open Positions

Once your trade is open, you should regularly monitor market movements to ensure you stay ahead of potential price fluctuations. In the CoinUp app:

• Navigate to the “Open Positions” section to track your active trades.
• Check real-time profit and loss (P&L) updates.
• Adjust leverage or modify stop-loss/take-profit settings as needed.

Step 7: Close Your Position at the Desired Price

When you’re ready to exit a trade, you can manually close your position or use pre-set take-profit or stop-loss levels to exit automatically.

• Market Close: Instantly closes your position at the best available price.
• Limit Close: Sets a specific price where the system will close the trade once the price reaches that level.
• Partial Close: Allows you to close a portion of your trade while keeping the rest open.

Final Thoughts – Why CoinUp is a Top Choice for Traders

This CoinUp FAQ guide has addressed key questions about account setup, trading, security, and transactions. Staying informed is essential for safe and effective trading. With fast transactions, competitive fees, and advanced security, CoinUp will remain a leading cryptocurrency exchange in 2025. Whether you’re a beginner or an experienced trader, mastering CoinUp’s features ensures efficient and profitable trading. Start trading on CoinUp today and take advantage of its powerful features!